Delivery & Returns
Pudding And The PA aims to dispatch all orders within 2 to 3 working days. If your order is time sensitive, please do not hesitate to email us and we will do our best to accommodate your needs.
Occasionally an item(s) may be out of stock and delivery will take a little longer than normal, we will always contact you to advise you of expected delivery timescales if this happens.
Some items are dispatched directly from our suppliers which will mean your order may be made up of more than one parcel, if this is the case we will email you to let you know.
Please allow extra time for delivery of your order during busier times, such as Christmas. Pudding And The PA cannot be held responsible for delays caused by the Royal Mail, which is out of our control.
All orders within the UK are sent via Royal Mail First Class Post or Royal Mail Recorded Delivery (for higher value items). For heavier (over 1kg) or larger items, a courier or Second Class post will be used which will take approximately 3-5 working days to reach you.
UK (including Northern Ireland) - Flat rate £3.95
EU - Flat rate £7.95*
*Shipping rates to the EU do not include heavy or bulky items. If you place an order and your order is heavy/bulky we will email you to advise and your payment will be refunded. If you have any queries regarding shipping rates to your country, please do not hesitate to email us firstname.lastname@example.org
If you are outside the EU and wish to order please email us email@example.com
Pudding And The PA reserves the right to not deliver to addresses outside of the UK should we be unable to fulfil your order, if this occurs your payment will be refunded.
If you receive an item that you do not wish to keep, for whatever reason, Pudding And The PA will happily process a refund for you. You must notify us within 14 days of receipt of your order if you wish to make a return, to be eligible for a refund of the purchase price.
When you return an item(s) please include a note with all your details on (name, address, telephone number and details of the item you wish to have refunded). We must have all of your details in order to process your refund (failing to include them may result in a delay).
Please keep tags on products where possible & packaging intact, as returning an item(s) where this is beyond what's reasonable may effect your refund.
Returns are posted to us at your own cost (unless in the unlikely event they are faulty) Please obtain a proof of postage or return via recorded delivery. Pudding And The PA will not accept responsibility for any items that get lost in transit to us.
Please email firstname.lastname@example.org so we can arrange your return.
Should you receive an item which you wish to exchange, Pudding And The PA are happy to exchange for you (stock permitting). Please email us email@example.com prior to returning the item(s) so we confirm stock availability for you.
Exchanges posted back to us are done at your own cost and in some circumstances a, postage charge may apply to get new a new product dispatched to you. Please keep tags/packaging intact where possible.
Please include your full details when returning an item (name, address, telephone number and details of the exchange you require - failing to do so may result in a delay).
FAULTY OR DAMAGED ITEMS
In the unlikely event that you receive a damaged or faulty item, please email us firstname.lastname@example.org and we will happily replace the item (stock permitting) or process a refund.